Charles Pippins | IT Support & Cybersecurity

Summary

Technical Support Specialist with experience resolving 10–20 daily technical issues across hardware, networking, and imaging systems. CompTIA-certified with a strong foundation in troubleshooting, system configuration, and customer support. Currently pursuing a Cybersecurity degree and developing Python skills.

Technical Skills

Operating Systems: Windows, Linux
Networking: TCP/IP, routing, switching
Security: Access control, system hardening basics
Tools: TWACK32, TechToolbox, PTS, VideoView, AMCap
Scripting: Bash, Python (learning)

Professional Experience

Patterson Dental – Technical Support Specialist

Resolved 10–20 daily technical incidents
Troubleshot software, hardware, and network issues
Supported imaging systems and DICOM workflows
Maintained top 10% customer satisfaction

SMS Infocomm – IT Hardware Support

Configured and validated systems before deployment
Diagnosed hardware failures

Certifications

CompTIA A+
CompTIA Network+
CompTIA Security+
CompTIA Linux+
CompTIA Project+
ITIL 4 Foundation

Education

Bachelor of Science in Cybersecurity (In Progress)
Western Governors University